Chapter 2.2 PowerPoint Outline
Transcript: 1. Create constancy of purpose for improving products and services. 2. Adopt the new philosophy. 3. Cease dependence on inspection to achieve quality. 4. End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier. 5. Improve constantly and forever every process for planning, production and service. 6. Institute training on the job. 7. Adopt and institute leadership. 8. Drive out fear. 9. Break down barriers between staff areas. 10. Eliminate slogans, exhortations and targets for the workforce. 11. Eliminate numerical quotas for the workforce and numerical goals for management. 12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system. 13. Institute a vigorous program of education and self-improvement for everyone. 14. Put everybody in the company to work accomplishing the transformation. Applying TQM The principles and 14 points of TQM can be applied to any level of management or size of business. Some points will be more important depending on the individual business. Japanese Management Practices In-house training of managers Consensual and decentralized decision-making Extensive use of quality control methods Carefully codified work standards Emphasis on creating harmonious relations among workers Lifetime employment and seniority-based compensation Cultural techniques helped them vault into economical success. Became worlds second larges manufacturing power, second only to the Theory Y Management Assumptions- Work can be as natural as play and rest If truly committed workers will be self-motivated Commitment can also be induced by rewards regarding higher needs such as self-fulfillment. ^Under these conditions workers will seek responsibility themselves. Not a "soft approach to management but rather a more tactical one. Favors long term relationships Personal relationships with customers Avoid layoffs and contract terminations. Teamwork means working together. Japanese Management Practices (Post WW2) American engineer, statistician, professor, author, lecturer, and management consultant TQM is a management system every staff member must be committed to maintaining high standards of work in every aspect of a company's operations. Centralization When an organization's decision making and planning activities are done by one central group (can be managers or a management team, ceo etc.), or high company power, at one central location. When a companies decision making and planning activities are distributed throughout the company management instead of one central company power, manager, management team, etc. Theory Z Management Decentralization http://www.netmba.com/mgmt/ob/motivation/mcgregor/ http://www.merriam-webster.com/dictionary/centralize http://www.thefreedictionary.com/decentralization http://asq.org/learn-about-quality/total-quality-management/overview/deming-points.html http://www.referenceforbusiness.com/management/Str-Ti/Theory-Z.html http://www.referenceforbusiness.com/management/Str-Ti/Theory-Z.html http://www.scribd.com/doc/47637755/Comparison-of-American-and-Japanese-Management-Model Sources Developed14 management practices and tips to help companies increase their quality and productivity. Does not give the employee the benefit of the doubt. Assumes average workers are lazy, dislike work, and will generally avoid it. Assumes average workers have no ambition and are not particularly intelligent. Assumes average workers are self centered and do not value company goals. Japanese Management Management approach based on a combination Japanese and American management principles. Characterized by long-term job security, consensual decision making, slow evaluation and promotion procedures, and individual responsibility within a group context. American are performance oriented unlike Japanese who are perfectionist. On the Job training Teamwork means functional maximization. Theory X Management American Management Chapter 2.2 PowerPoint Outline W. Edwards Deming and Total Quality Management(TQM)
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